Privacy

What we collect

• The photos you submit for magnets.
• Your email address when needed to save a project, respond to an inquiry or confirm an order.
• Delivery details for mailed orders.
• Basic order and event information needed to produce your magnets.
• Your optional photo-sharing choice, the photos it applies to, the date and time of that choice, and the permission wording you were shown.
• Anything you choose to tell us through the contact form.

How your photos are stored

Customer and event photos are held as private files, not public images on this website. TAGO deliberately avoids retaining more image data than production and customer recovery need, except for private promotional copies you separately allow us to keep.

For hosted and live retail events, cropping and adjustments are applied on the guest’s device. TAGO receives the finished high-resolution square used for production rather than the full camera-frame photo.

For online projects, TAGO keeps a full-frame recovery copy so you can return to the project and re-crop a photo later. “Full-frame” means the uncropped composition, not necessarily the original camera file. We generally optimize the image before upload, reducing its dimensions and file size while preserving enough detail for magnet production. A file may be kept as submitted when it is already modestly sized or when the browser cannot safely perform that optimization. TAGO may also create cropped production files and print previews derived from the recovery copy.

How long we keep photos

We keep photo files only as long as we need them. An automated cleanup removes eligible production photos and derived production files from TAGO’s active private storage. A separate private copy may be kept for promotional use only when you opt in as described below:

• Projects started but never ordered: scheduled for deletion 7 days after the project is started.
• Hosted event photos: scheduled for deletion 30 days after the event ends, unless that event is configured for a shorter period.
• Paid online orders: retained while the order is being produced and delivered. Once Shopify reports the order fulfilled, the photos and derived production files are scheduled for deletion 30 days after that fulfillment time.

After photo deletion, TAGO may retain basic operational and transaction records such as order dates, quantities, fulfillment information and payment history where needed for customer service, accounting, tax, fraud prevention or other legal and business purposes. Permission records may also be retained to document your choice. Deleted production photo files are not part of those records; separately permitted promotional copies may remain until permission is withdrawn or TAGO no longer needs them.

Saving and resuming an online project

To let you return to an unfinished online project, TAGO stores a project identifier and a private access token in your browser’s local storage. That browser data is used to resume the project and is cleared from the customer workflow after the project is completed.

Event photos and host digital copies

At a hosted event, photos submitted by guests are used to produce magnets. Hosted packages also include private digital access for the host during the event-photo retention period. Guests are told about host access when they submit and can exclude an individual photo from the host’s digital copies.

Using your photos to promote TAGO

We don’t publish customer or guest photos in TAGO marketing without permission. A photo being submitted for production or shared privately with an event host does not give TAGO permission to use it publicly.

Hosted-event guests, retail-event customers, and online customers can choose an optional, unchecked photo-sharing box before submitting their photos or proceeding to checkout. Checking it gives TAGO Photo permission to share the submitted photos on our social media, website, and promotional materials. Leaving it unchecked does not affect your magnets, price, or service. It is separate from marketing-email signup and private host digital access.

By opting in, you confirm that you are 18 or older and have permission from the photographer and everyone pictured, including a parent or legal guardian for anyone under 18. Only opt in for photos for which you have those permissions. TAGO records your choice, the affected photos, the date and time, and the version and text of the permission wording.

If you opt in, you can optionally add your own Instagram, Facebook, TikTok, or X username so we may tag those accounts when sharing your photos. Providing usernames authorizes tagging but does not itself authorize photo sharing, and tagging is not guaranteed. We keep these usernames with the relevant private permission records and may use them publicly when tagging an approved post. We do not use them to sign you up for marketing messages. You can request correction or removal through our contact form.

If you opt in, TAGO may keep a separate private copy for future promotional use after the usual production-photo deletion period. For events, this is the submitted finished square; for online orders, it may include the full-frame recovery copy described above. Permission does not mean we will publish a photo. Copies remain in private storage until selected for an approved promotional use, and we keep them only while permission remains in effect and we need them for that purpose.

You can withdraw permission for future use through our contact form. Include enough information to identify the photos, such as the event name and date or your order information. Once we process your request, we stop future promotional use and remove the retained promotional copies from active storage. Withdrawal cannot undo uses already distributed or copies made by other people or platforms. We may keep a record of your permission and withdrawal, and production or transaction records follow their normal retention rules.

Payments

Online checkout and payment processing are handled through Shopify and its payment providers. TAGO receives the order and payment status information needed to fulfill the order, but does not receive the full payment-card number you enter at checkout.

Marketing emails

Giving us an email so a project, inquiry or order can be handled is separate from signing up for marketing. Marketing is an optional choice and marketing email includes a way to unsubscribe.

Service providers

We use third-party services to host the site, store files, process payments and send email. They receive only the information needed to provide those services.

Your choices

You can contact TAGO to ask what information we hold about you, request corrections, or request deletion where applicable. Some transaction or business records may need to be retained for accounting, tax, fraud-prevention or legal reasons even after photo files are deleted.

Contact

Questions about this policy can be sent through the contact form.