TAGO Photo
Shipping
How your magnets get from our print table to your door.
Draft — to be finalised before online ordering opens
Production before dispatch
Every order is printed and finished by us after you check out. Production time is separate from delivery time, and your order confirmation will tell you where things stand.
Delivery options
Available delivery services, destinations and costs are calculated at checkout based on your address and the size of your order. You’ll see the full cost before paying.
Tracking
Where the delivery service used provides tracking, we’ll pass those details on by email once your order is dispatched.
Sending to a second address
Some orders can be duplicated and sent to a second destination — a set for you and a set for grandparents, for example. If you choose that option we’ll collect the second address during checkout. Please check both addresses carefully; changing an address after dispatch usually isn’t possible.
Wrong address or failed delivery
If a parcel comes back to us because of an incorrect or incomplete address, we’ll get in touch to arrange a re-send. A further delivery charge may apply.
Delays outside our control
Once a parcel is with a delivery service, its progress is in their hands. We’ll help chase anything that goes missing — see the Returns page for what happens if an order arrives damaged or never arrives at all.
Event orders
Magnets made at a hosted event are produced and handed over on site, so they don’t involve shipping. Anything agreed separately with a host is covered by that event’s own arrangements.
Questions
Anything unclear, ask us through the contact page and we’ll answer directly.