TAGO Photo
Returns & reprints
Made wrong by us? We fix it. Here’s how that works.
Draft — to be finalised before online ordering opens
If something’s wrong with your order
Get in touch and tell us what happened, ideally with a photo of the problem. That covers magnets that arrive damaged, print faults, cutting or finishing problems, and orders that arrive incomplete or containing the wrong items.
Where the fault is ours, we’ll reprint the affected magnets or sort it out another way you’re happy with. You won’t be charged for our mistakes.
Personalised items
Every magnet is made to order from photos you supply, so we can’t resell or restock a returned item. That means we generally can’t accept change-of-mind returns on personalised magnets — which is exactly why the builder shows you a preview of every single magnet before you check out.
Photo quality
We print what you upload. If a photo is too small or too soft to print sharply, we’ll warn you while you’re editing it. Where you choose to go ahead after a warning, the result isn’t something we can reprint free of charge — but tell us anyway and we’ll see what we can do.
Orders that never arrive
If a parcel doesn’t turn up, contact us. We’ll trace it with the delivery service and arrange a reprint or another resolution once we know where it stands.
Time limits
Please tell us about a problem as soon as you reasonably can after your order arrives. The sooner we know, the easier it is to put right.
Event magnets
Magnets produced at a hosted event are checked and reprinted on site where there’s a production fault. Anything spotted after the event should be raised with the event host, who can pass it to us.
How to reach us
Use the contact page with your order details and a description of the problem. We answer everything ourselves.